Kathy Kuo Home FAQs
Service FAQs
How do I make a custom order?
Call us up! If you’d like to place a custom order, please call us at 1-888-908-2925, and we’d be more than happy to make sure you get exactly what you’re looking for.
How far in advance do I need to place a custom order?
Eight weeks is a good amount of notice. Why do some custom orders require an additional cost? Our goal is to get you the look that you love, and while most custom ordering is available at no additional cost, some items require fabrics and materials that are extremely limited, extremely costly, and extremely difficult to work with, so they require an additional cost to ensure you the absolute highest quality product.
Can I request samples?
Yes! Being experts in design, we know the value of being able to see and feel the product you’re going to be working with. Samples can be requested via email, our online chat, or by phone at 1-888-908-2925. All of our samples are absolutely FREE with no charge, but we do require card information for our leather and wood samples to make sure they get back to us safe and sound.
Do you ship internationally?
We now ship to over 100 countries and territories. Click the flag at the top of our homepage to easily choose your shipping destination and preferred currency. Your order total shown at checkout is guaranteed at the current exchange rate.
Do you offer interior design services?
Yes! You can learn all about our interior design services HERE. We offer best-in-class E-Design services for clients all over the country, and can also offer in-person services for those in the NYC and Tri-State Area. If you’re a hospitality group or specialty client, we love to collaborate. In the past, we’ve worked with celebrities like Halle Berry and Robert Redford, leading hospitality groups like Warwick Hotels, and we have done set design consulting. Regardless of your size or location, we always want to help! Give us a call at 1-888-908-2925 and ask us what we can do for you!
Where can I find examples of your work?
Examples of our work can be found on our blog the Kuotes and on our Design Services Portfolio page. We have also been featured in multiple publications like Architectural Digest, ELLE Decor, and other lifestyle magazines, all of which are documented on our press page. You may also request samples of our work by sending an inquiry via email or calling us at 1-888-908-2925.
Product FAQs
Where can I find product care information?
Read through our FAQs here for some of our most commonly asked product questions. You can also visit The Design Handbook section of our blog for tons of product care related articles, such as our Textile and Fabric Guide and our Hard Goods Guide. Additionally, some of our trickier products have a product care tab on their specific product page.
How do I care for your wood products?
For all of our wood products, our go-to is Modern Masters’ Dead Flat Varnish. Apply a few thin coats of the varnish with a dry soft sponge to protect the wood. And don’t worry—applying this varnish will not leave a sheen; instead, the varnish will retain the wood’s natural beauty while enhancing the grain (keeping you safe from splinters!) and preventing drying and cracking. If you want to apply a wax, our favorite is Howard’s Feed-N-Wax. For upkeep, make sure to use coasters and placemats to prevent unwanted stains and marks. To clean, water and a mild soap solution is perfect for any smudges.
How do I care for metal products?
Our go-to for everything metal is Rust-Oleum. They offer a variety of sprays and finishes that can be tailored to specific types of metal products, depending on your needs.
How do I care for your fabrics and upholstery?
Whether it’s the pets or the kids or… you (we promise, we didn’t see you do it, it could have been anyone!), fabric and upholstery has to be protected and will need to be cleaned. For this, we’re fierce advocates of Scotchgard. Their website gives a great breakdown of their different products. Additionally, we highly recommend reading over our own Textile and Fabric Guide, which covers everything you need to know about the fabrics and upholstery on our site in great detail!
What size chandelier should I purchase for my size dining table?
Hang your chandelier so that its lowest point is 30-34 inches from the tabletop (we always suggest leaning toward the higher end of this margin). The diameter for a chandelier hung over a table should be one foot less than the width of the tabletop to avoid hitting heads. If you want to place two smaller chandeliers over a long table, choose a diameter that’s about one-third of the width of the table. All of this information and more can be found on our blog on the Chandelier Cheat Sheet.
What size chandelier should I buy for my ceiling height?
Use this great ratio: 2.5 inches in fixture height per 1 foot of room height.
Does the height of a given chandelier/pendant include the chain/pole?
No, it is just the height of the fixture. The chain/pole can usually be adjusted.
How much wallpaper do I need for my wall?
Follow our steps, and you’ll be good to go:
- Measure the length of each wall in inches, and then measure the height of the room from ceiling to floor in inches. Inches gives a more accurate measurement than ft.
- Add together the lengths of each wall in the room, and then multiply that sum by the height of the room. The result will be your wall area in inches.
- To convert to square feet, simply divide your result by 144.
- Measure out the square footage of windows, doors and other large openings, and deduct this amount from your calculation.
- Check the roll label for how much square foot coverage the roll gives, and ensure the roll coverage is more than the total wall square footage.
- In general, we suggest ordering one more roll than you may need. It’s always better to be safe in these situations.
Can your wallpaper be removed?
We sell a selection of both removable and industrial (ie: permanent) wallpaper options. Need help deciding? Check out our wallpapering tips on our blog.
Can any of your lighting be rewired for international locations (Australia, Europe, etc.)?
Some of our lighting pieces have this option, but not all of them. Please call customer service at 1-888-908-2925, and our design-savvy staff can help you select a lighting fixture that has rewiring available and also suits your design.
Is your lighting UL listed?
Yes. All of our lighting is UL listed.
